Foundations
Shared orientation for every Sales and CSM joiner. Start here, in order.
Foundation · 60 minPlatform story and application mapThis is the map you carry into every deal and every account. It teaches the one sentence that explains why Time Champ exists (paid hours are easy to count, delivered value is not, and the gap is where money leaks), and it places the 12 applications on a staircase so you always know what question each one answers and where a conversation currently sits.Foundation · 60 minBuyer and user personasDeals and renewals turn on getting the right message to the right person. This teaches the economic buyer, the operational champion, the end users and the likely blockers for each industry, what each one actually cares about, and the trap of pitching an executive's value story to a line manager or vice versa.Foundation · 60 minTime to outcome and valueThis is the honesty engine of the whole programme. It teaches the difference between capacity released and cash recovered, why a finding is not yet a result, and how to express value as a testable hypothesis the customer owns rather than a vendor promise.Foundation · 60 minData capture and trustCapture is where deals get blocked and accounts lose employee trust. This teaches what the platform captures (activity evidence, monitored work, completed work), how capture policy and agent modes are presented, and the discipline of treating privacy as a first-class design concern rather than a feature to minimise.Foundation · 55 minOrganization and access scopeAlmost every 'the numbers are wrong' complaint and every 'who can see my data' objection traces back to how the organisation and access are modelled. This teaches the shape of the customer model, why role and scope determine both trust and metric correctness, and how CSMs validate it before anyone reads a dashboard.Foundation · 60 minRead metrics with contextThis is the single most important analytical habit in the programme. It teaches the five questions to ask of every metric before you trust it, the attendance-versus-utilisation distinction that trips up everyone, and how both sales and CSM use this to avoid the credibility-destroying mistake of acting on an unqualified number.Foundation · 55 minStandalone and combined capabilitiesThe difference between a trusted advisor and a bundle-pusher is the ability to say what one app does on its own and what genuinely improves when two are combined. This teaches independent value per app, the real incremental value of combinations, and the honest limits that keep you from promising seamless integration you cannot stand behind.Foundation · 55 minUse the demo labThe demo lab is your proof surface and your practice ground. This teaches how it is laid out, how to prepare a question-first path instead of a click-everything tour, and the discipline of showing a business question, the screen that answers it, the evidence, the honest interpretation and the next step.Foundation · 60 minCustomer-safe claims and escalationThis is the guardrail that protects every other module. It teaches the three tiers of claim (verified fact, demo-shown behaviour, and not-yet-confirmed), the exact language for each, the specific topics that must always escalate, and why a disciplined 'I will confirm that' beats a confident guess every single time.Foundation · 60 minCommercial eligibility and implementation boundariesThis module draws the line between what a seller or CSM may state about packaging, integration and implementation and what must go to a specialist. It teaches the categories of commercial and implementation question, the honest default (name an escalation owner rather than guess), and how to keep momentum while holding that line.