Value Leakage: Top Value Leaks
Objective. Open Top value leaks, read the ranked findings across categories, and select the single highest-value finding to walk through end to end.
This screen answers 'of everything we have detected, which findings are the biggest and should be worked first?' It ranks findings across all categories so effort follows value.
See it in the demo
What this screen answers
A leader's prioritisation question is 'if we can only act on a few things, which few?' Top value leaks answers it by ranking individual findings across every category by their sized, confidence-discounted value. A Sales or CSM person opens it to pick the one finding that will anchor the demo story or the customer's first improvement, instead of letting the agenda be set by whatever is loudest.
The task
Open Top value leaks at the cited route. Read the ranked list and note the mix of categories at the top - a capacity leak and a cash-type outcome leak can sit next to each other with very different meanings. Pick the single highest-value finding you can defend and prepare to break it down as quantity x unit-cost x confidence. Do not quote the ranked figures externally; they are seeded demo magnitudes.
How to read it
The ranking is by confidence-discounted value, so a smaller but well-evidenced finding can outrank a larger but uncertain one - that is the model working as intended. The misread to avoid: reading the list top-down as a cash priority list and summing the top few into a savings total. Entries can mix capacity and cash, and two high entries may overlap on the same underlying hours. Rank is a starting order for validation, not a banked total.
Honest limits
This screen proves findings are ranked by value on seeded data; it does not prove any figure or ordering for a real customer. The ranking is only as good as the inputs behind each finding - time basis, rates, recoverable share and overlap - which are customer-specific. Validate the top finding's inputs and confirm detection method with product before presenting it.
Interpretation check
Top value leaks is a confidence-discounted ranking to guide validation order, not a cash priority total; entries mix capacity and cash and may overlap, so never sum the top findings into one savings number.
In the field
KnackGlobal (RCM, ~6,000 seats): ranking findings by confidence-discounted value is how you steer a large account to fund the biggest defensible recovery first, rather than the most-visible complaint.
Practical task
Open Top value leaks, select the single highest-value finding you could defend, and write it up as quantity x unit-cost x confidence with its category and whether it is capacity or cash - the anchor finding for a demo.
Self-check
A smaller finding outranks a larger one. Is that a bug?
No. Ranking is by quantity x unit-cost x confidence, so a well-evidenced smaller finding can beat a larger but uncertain one. The confidence discount is doing its job - the ranking reflects defensible value, not raw size.
Can you sum the top three findings to give the customer a headline number?
No. The top findings can mix capacity and cash and may overlap on the same hours. Summing them blends value types and risks double-counting - keep them separate and validate overlap first.
What is the single best use of this screen in a demo?
To pick one defensible finding to walk through end to end - value breakdown, owner and recovery status - rather than listing everything. One well-told finding beats a long list.
What makes the ranking trustworthy for a specific customer?
Validated inputs behind each finding: measured quantity, agreed rate, realistic recoverable share and no overlap. Until those are confirmed the ranking is seeded-demo illustrative.
Verified vs demo. Screen is live in the demo at /#/leaks; exact controls and figures are SME-validation-pending.